Privacy Policy
Last updated: February 24, 2026
This Privacy Policy explains how Software Help LLC, operating as NapStack ("Company", "we", "us"), collects, uses, and protects information when you use the Service.
1. Information We Collect
- Account information (name, email, and authentication details).
- AWS account metadata needed to connect and manage environments.
- Usage data related to environments, deployments, and lifecycle actions.
- Billing and subscription status from our payment processor.
2. How We Use Information
- Provide and improve the Service.
- Operate lifecycle automation and cost controls.
- Send service notifications and alerts you opt into.
- Detect and prevent abuse or unauthorized access.
3. Data in Your AWS Account
NapStack deploys infrastructure into your AWS account. Your application data and workloads remain in your AWS account. NapStack does not access your application data unless it is required to operate the Service and you have granted permission.
4. Data Sharing
We do not sell your data. We may share information with trusted service providers (e.g., authentication, email, or billing) to run the Service. These providers are required to protect your data.
5. Security
We use industry-standard security practices, including short-lived AWS credentials and least-privilege access. No system is perfectly secure, and you use the Service at your own risk.
6. Retention
We retain data as long as needed to provide the Service or comply with legal obligations. You may request deletion of your account.
7. Changes
We may update this policy from time to time. We will post the updated policy on this page with a new effective date.
8. Contact
Questions about privacy? Contact us at support@napstack.io.